Proactively call the customer to mitigate, resolve concerns, add value to the support experience and establish trusted relationships with customers/partners.Properly manage phone and email queues in accordance with customer Service Level Agreements (nowadays we´re doing more email).Troubleshoot customer inquiries/issues by using case and incident solving methodologies, in collaboration with experienced support engineers and/or other internal teams when necessary.The Application Support Specialist will be expected to provide world-class service and support to both external and internal customers. The Support Team provides front-line support for all users of the SAP Fieldglass application worldwide. We are looking for candidates with a collaborative, entrepreneurial and growth mindset approach to join our Application Support team here at SAP Fieldglass. SAP Fieldglass integrated solutions was named a leader in the 2021 Gartner Magic Quadrant! At a time when many buyers were using behind-the-firewall ERP applications to manage their non-employee workforce, this VMS industry first is now the industry standard. As one of the forerunners of today’s highly successful cloud delivery model, and a Software-as-a-Service application since its start. What Sets Us Apart: Fieldglass was “born cloud”. We're committed to our customers' success by providing a continuously improving VMS solution, and world-class customer support and service. We continue to experience exciting growth and innovation remains at the core of what we do, every day. Founded in 1999 to help transform how companies find, engage, and manage external talent and contingent workforces and since then, our cloud-based solutions have helped global businesses optimize their use of external workers and service providers. SAP Fieldglass is a cloud-based Vendor Management System (VMS) that helps world-class companies manage contingent workforce and services procurement programs. Job Description: Application Support Specialist

Sap fieldglass customer support